Refund Policy

If you are unhappy with your purchase, please let us know. Unless the item is faulty, you must notify us within 30 days of receiving the product.

If the unwanted item is returned in “as sold” condition and accompanied by the original receipt within 30 days of receipt, we can offer a full refund via the original payment method or an exchange. Card refunds may take up to 7 days to process.

As "sold condition" means the item is:

• Unopened
• In its original packaging
• Complete with all accompanying documentation
• Undamaged and unused

We reserve the right to refuse a return if the goods are not in a re-saleable condition.

Please note the following items are non-refundable:

• Goods made to your specification or personalised in any way
• Non-stock or special-order items
• Clearance, ex-display, or sold-as-seen items

All return transport costs are the responsibility of the customer. Returns may be subject to a 10% handling/restocking fee.

This policy does not affect your statutory rights.

Damaged/ Faulty Goods

All goods must be inspected on receipt of delivery and any damage i.e. scratches, tears, dents, soiling etc. should be reported immediately to the Sales Team in writing via email.

In the event you receive an item you feel is faulty, please provide us with photographs within three days of delivery clearly showing the fault along with a written description so that we can assist you.